Clients eye recruiters' unbundled services

Tough times in the recruitment industry are encouraging consultants to offer services to clients on a pick-and-mix basis. Elan, formerly IT@Manpower, is one of the first out of the blocks to offer the recruiting equivalent of software unbundling.

Customers of Elan, which include Fujitsu, WestpacTrust, NZ Milk, NCR and Intel, can pay for individual recruiting functions as and when they need them. An example of unbundling could be an employer wanting an agency to whittle down a long list of job applicants to a shortlist, while the employer does the other work involved in recruitment.

Elan Australasian general manager Darren Morris said offering such part-time services is becoming more common in the UK and Australia.

Local recruiters may follow Elan down this road, though separating out services may not win favour with some employers.

Craig Scott-Hill, senior HR specialist for Fujitsu, said he looks at the range of services offered by agencies when making a choice and likes agencies "to do the entire thing".

Several years ago, he said, Fujitsu needed help shortlisting 300 students for a graduate program. If it did the same today, the company's agency would have to do all the work as Fujitsu no longer has the staff to go through the procedures itself.

Rival recruiter Ross Turner of Pinnacle recruitment agreed that unbundling services is a new and good idea, given the toughness of the market, and he is considering it.

Candle's Auckland manager, Christine Fitchew, said that while Candle hasn't pushed unbundling of services, it has the freedom to be flexible with service delivery.

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