IBM to lead telco’s integration

Vodafone has selected IBM as the integrator for its new CRM, billing and provisioning systems in Australia, New Zealand and Fiji.

The mobile operator isn’t giving out too many other details, and neither it nor IBM will comment, but Computerworld understands the telco could be one of New Zealand's first large-scale users of the Siebel CRM system.

Siebel is already used in several Vodafone country subsidaries around the world.

The announcement yields an important first insight into the project, for which tenders were called last year. The value of the project is in the millions and it will encompass customers, business partners and staff, with the CRM and billing systems linked to form the core of Vodafone’s new customer information base.

Last year, shortly after the project was announced, Vodafone CRM project manager Susie Kelt told Computerworld the new systems would cover 1100 “heavy” users and 1400 “light” users in Vodafone’s sales channel.

The project was also likely to require hardware upgrades, she said at the time.

A statement from Vodafone last week says other partners to work with IBM are yet to be announced and notes the project is still in its “very early stages”, and would be completed “over the next few years”.

The benefits of the new systems will be to “provide us with the opportunity to leverage Vodafone’s global scale and create common systems”.

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