Siemens, Salesforce.com team up for VOIP/Web apps

Siemens and Salesforce.com announced an integration deal this week that will let users integrate hosted CRM software with VoIP applications.

The integration lets users of Salesforce.com software work with such applications as click-to-call, group conferencing and other telephony features. Siemens' OpenScape messaging and collaboration server provides the VOIP piece of the package. Siemens says combining these two applications can let a business's various departments and groups collaborate on business projects more quickly and easily.

Siemens OpenScape is a combined unified messaging, collaboration and conferencing server based on Microsoft's Office Communicator -- SIP -based server software which provides integrated instant messaging, VOIP calling, video conferencing and presence features. OpenScape adds more traditional telephony features to the basic Office Communicator package and provides ties into both digital and IP PBX phone systems from Siemens and other vendors.

Salesforce.com, which is a hosted Web-based application, would work with either an on-premise Siemens OpenScape server and telephony infrastructure or with a hosted OpenScape service from Siemens. Ether approach can work with Siemens HiPath IP telephony gear, or any PBX or IP PBX platform the customer may be using, according to Siemens.

When integrated, Salesforce.com users would have the option of calling co-workers or external clients or partners directly from the Salesforce.com interface. Conference call groups and presence information also would be synchronized among both the SalesForce.com and Siemens OpenScape applications.

The integrated Siemens Openscape/Salesforce.com offering is available and costs about US$100 to $150 per person, in addition to costs associated with the basic Salesforce.com application, Siemens says.

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