In the last five years, the Western Cape operation of Siemens Business Services says it has grown from just seven staff members to 140, with the company experiencing annual turnover growth rates of 150 percent.
Regional director, Brian Eagar, attributes the company's achievements to an unwavering desire to succeed, a strong business plan, and having the right people in the right positions.
Siemens Business Services Inc. Western Cape's five-year vision is to become the business partner of choice in Business-ICT alignment solutions and services.
"I believe that we have the correct blend of youth, experience and culture, and have chosen our customers well," Eagar says. "Throughout the past five years, our business plan has enabled us to measure our performance, and meet the requirements laid out in the plan on a year-on-year basis."
Having taken over the operation in 1999, when it was a little-known company called Unihold, Eagar converted a non-profitable and grossly under-performing organization into a well-known and respected multi-million-rand business in the Western Cape.
"The merger with Siemens Business Services in 2001 was a perfect match, as Siemens Business Services gained a regional footprint in business solutions while Unihold benefited from the company's global brand, expertise and relationships with large corporates," says Eagar. "Despite the merger and name change, Siemens Business Services in the Western Cape has consistently achieved growth in excess of 150 percent year on year."
Commenting on business challenges in the Western Cape, Eagar points out that 75 percent of ICT spend in SA takes place in Gauteng. As the second business "hot spot" in the country, the Western Cape has the same number of competitors vying for only 15 percent of the market share.
In addition, many of the blue-chip corporations in Cape Town have outsourced their ICT requirements, placing them beyond reach for new ICT business gains. "It is an extremely tough marketplace," he points out.