Heroix reinforces system management suite

Heroix Corp. recently updated its management software to help companies get a better handle on how server or application problems are affecting specific business functions.

The company's eQ Management Suite Version 3 adds a number of enhancements, but chief among them is the ability to group servers and applications into business groups - so that, for example, companies can manage systems in the billing or sales departments. In past releases eQ could control all corporate systems as one and did not have the ability to group segments of company resources, Heroix says.

The company's eQ Suite comprises agents, which reside on every PC, server or application that needs monitoring, and a server-based console and an SQL database to collect and store agent data. EQ Suite components can run on a variety of systems, from Unix, Linux and Windows, to NetWare and OpenVMS.

Once installed users can set the eQ console to warn them of problems via e-mail or pass along an alert to a larger manager-of-managers system such as HP OpenView, CA Unicenter or Tivoli. The console can also kick off an automated response to a problem, such as a system restart or removing certain files to improve memory space, the company says.

The idea is that eQ helps customers set a performance or availability benchmark for connectivity, servers and applications so that they can track when something's not normal and fix it quickly, Heroix says.

Also new with version 3:

* Windows: Integrated agentless Windows monitoring lets smaller business monitor Windows systems without spending money on agents for each device or application, Heroix says. Utilizing the Windows Management Instrumentation feature, users can mange remote Windows machines without an agent.

* Security: The eQ console logs any changes to system resources, letting users track personnel actions.

* Background: The software now lets administrators enable updates or check for systems changes individually in the background. In the past, if an administrator made any wholesale changes, all resources would have to complete the task before they could report back any problems to the console.

The company competes with BMC Software Inc., NetIQ Corp. and others.

Heroix eQ Management Suite V3 is available. Pricing begins at US$1,995 for the management console and $395 per monitored system.

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