Mercury unveils change management tool

Mercury Interactive Monday rolled out a new tool designed to allow companies to automate change management and ease the risks associated with application and infrastructure modifications.

The new Mercury Change Control Management tool provides users with one view of all changes, identifies potential "collisions" and prioritizes and manages changes based on business impact, according to officials from Mountain View, Calif.-based Mercury.

It is meant to be used by Change Advisory Boards (CAB), groups within enterprises commonly made up of IT operations and applications teams and business analysts, which meet often to manage change requests such as application enhancements, patches and infrastructure and network modifications. However, they often make decisions without information about how various changes might impact other aspects of IT, said Simon Berman, Mercury's senior director of product marketing.

"[Change] is just almost unmanageable because there is so much of it, and it is coming from so many different sources," Berman said. "It is not uncommon to have an Oracle application team, a networking team and an SAP team with their own CAB."

The new tool, he said, identifies potential collisions from changes made by multiple teams that could possibly take down systems and automatically notifies users about them. It aggregates requests for changes from disparate service desk products into a unified Information Technology Infrastructure Library (ITIL)-compliant view. After aggregating all the changes into a common model that can be reviewed, the tool automatically identifies the impact of changes at the infrastructure and application levels.

The new tool, available now, is built on top of Mercury's Configuration Management database and is integrated with Mercury's Application Mapping and Mercury IT Governance Center products.

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