Addressing increasing market demand for targeted outsourced technology services, Artec Computer Systems (Pty) Ltd. has announced the addition of a Managed Services Provision (MSP) capability to its product range.
"Many organizations are looking for innovative ways to run their computer networks from a proactive perspective," notes Andrew Tucker, CEO of Artec. "However, while businesses need the services of highly skilled systems staff, it is simply not financially viable -- or, for that matter, easy -- to find and employ full-time workers."
Tucker says this applies particularly in the areas of networking and product support for popular Microsoft Corp. products such as Server 2003 and Exchange 2003, which many companies depend upon for their day-to-day operations.
Artec's MSP service, the company notes, is provided through its Network Operations Centre (NOC), which is linked via an Internet gateway to MSP clients. The NOC system, it says, includes a full network description/layout for these customers, while a PC running the Artec monitoring software is installed at the client site.
The company says that critical factors are continually monitored at the client site, alerting skilled technicians at the NOC to any potential or actual failures. "Intervention is often carried out proactively, and most issues can be solved remotely. This allows clients to benefit from considerably improved uptime, while costs are kept to a minimum, owing to the instant reaction that can be achieved via the remote control tools," notes Tucker.
Typical proactive actions, according to the company, include the reorganization of storage space, if it is identified as an issue, and the handling of memory allocations. Artec says that only when physical intervention is necessary will it dispatch a technician to the client's premises.
Tucker notes that the service does not include support for applications such as the financial software or ERP systems that the user may be running. He believes that it is not possible for any single company to field such diverse knowledge. However, he concludes that Artec has entered into a strategic partnership with Exordia Software Ltd. -- a company backed by business consultancy Accenture Ltd. -- to provide support across a range of popular ERP solutions.