NICE Systems Ltd., a producer of multimedia digital recording solutions, applications and related professional services for business interaction management, and Dimension Data Holdings PLC have signed a global distribution agreement.
This agreement expands upon an existing local relationship, through which Dimension Data has been delivering NICE solutions to the local marketplace since 1997, as a member of the NICE Partnership Program.
The expanded collaboration will aim to enable both NICE and Dimension Data to enhance the value of their respective offerings by building upon the expertise and reputation that each enjoys in its respective field. The two companies have already benefited materially from the new agreement with recent joint customer wins in Europe and Asia.
"Our close relationship with NICE is extremely important to us, as we look to extend our solutions offering, and we are proud to be joining the NICE Partnership program as a Gold level member," comments Duncan Tindall, GM of Customer Interactive Solutions, Dimension Data SA. "NICE is integral to our ongoing efforts to help our clients create contact centers that perform."
"Dimension Data and NICE can bring significant added value to our joint customers, thanks to our worldwide presence and market leadership," says Koby Huberman, NICE's corporate vice-president for business development and strategic alliances. "Moreover, as we lead the migration to VoIP recording and analytics, our mutual expertise and close relationship with VoIP technology vendors such as Cisco (Systems Inc.) and Avaya (Inc.), further strengthen our partnership with Dimension Data."