New MD looks to the future of shared service solutions

JOHANNESBURG (03/16/2004) - Recently appointed MD of Cosis, a subsidiary of SIS Holdings, Paddy Govender is a CA with a background in implementing shared services solutions and financial management. Prior to joining Cosis, he served as the head of shared services and business process outsourcing at Deloitte Consulting.

His view on the future of shared services in organizations is to take common non-core processes out of an organization's business units, and consolidate them in a shared services center.

"This frees those business units to focus on high value-added or core tasks," he says. "Shared services is not a tool for making business decisions, but for providing operating companies with non-core services more cheaply and effectively than they can provide for themselves."

Govender says that, although shared services drivers may be grouped in terms of growth, continuous improvement and cost reduction, greater economies of scale may, however, be obtained from selective outsourcing of support services.

This is known as Business Process Outsourcing (BPO) and is rapidly growing both locally and internationally, because of its ability to increase efficiency, drive down costs and enable departments within an organization to focus on core activities -- which improves the potential for growth and increasing revenue.

"Cosis is the subsidiary within the larger SIS Holdings group that specializes in this rapidly developing area, and I have tremendous enthusiasm for taking both the BPO concept and the Cosis operation ahead," he says.

"The other subsidiaries within SIS Holdings -- that specialize in consulting and ASP offerings -- perfectly support Cosis' ability to offer our clients an end-to-end solution that allows the business to focus on core competencies, reduce costs and improve processes, amongst others.

"Cosis is focused on implementing business solutions that are based on a full understanding of the business processes and models involved. Personally I have a passion for developing such solutions, and I look forward to the challenge of growing this subsidiary for the benefit of all our customers," he concludes.

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