SAN FRANCISCO (03/15/2004) - IBM Corp. on Monday announced it has signed up the first software developer, SPL Workgroup, for its newly announced ISV Advantage for Industries program, a small company specializing in customer care and billing software for the energy and utilities markets.
Earlier this month at its annual Partnerworld conference, IBM unveiled its Advantage for Industries program along with the promise of investing some US$1 billion in it and its other ISV Advantage programs over the next year. The programs are designed to help ISVs go to market with a number of technical, marketing, and sales resources.
In concert with the SPL Workgroup deal IBM also announced that Johnston Sweepers has selected an IBM/Frontline Systems service management solution to help run its street sweeping business. Johnston, based in the United Kingdom, makes street sweeping equipment that is sold worldwide. Frontline Consultancy has been a member of IBM's ISV Advantage for SMB program.
Johnston makes a range of different outdoor surface cleaning equipment that is used by the Ministry of Defense, airports, shopping centers, and building sites. Johnston has decided to use Frontline's Kudos service management solution to assist in managing post-sale customer service support. The Kudos-based solution will work with IBM's WebSphere, DB2, Lotus Notes, Lotus Domino server-based software and its Intel Corp.-based eServer xSeries.
"We see the combination of (Kudos and IBM products) lets us operate with more of a customer focus. We have faster access to customer history and activity, everything from a Christmas card list to more sophisticated fleet management," said Steve Douglas, Johnston Sweepers' marketing director.
More information IBM's partner programs can be seen at http://www.ibm.com/partnerworld.