JOHANNESBURG (03/04/2004) - MCI (WorldCom Inc.) has introduced the industry's first Denial of Service (DoS) Service Level Agreement (SLA) to help Internet customers better thwart and defend against Internet threats and attacks.
The new SLA aims to ensure that all MCI Internet customers will have immediate access to MCI's award-winning security staff to help them rapidly address and mitigate Internet attacks, providing the strongest network security protection available.
MCI's DoS performance guarantee automatically extends its SLAs at no additional cost to customers. The new SLA is being applied across all MCI Internet Protocol (IP) services, including dedicated and remote Internet access, IP VPN Dedicated and Remote, and Internet Colocation, Shared and single-server Dedicated Hosting, the company says.
"MCI's experience operating IP networks along with its advanced network monitoring and management capabilities enable the company to provide the strongest security defense for our customers," says Sara Santarelli, MCI vice-president of network security. "Our new SLA gives customers greater peace of mind, knowing that MCI will help them stop Internet threats and attacks, while further demonstrating our commitment and ability to making the Internet a safer place for the greater Internet community."
MCI aims to guarantee its response to suspected DoS attacks within 15 minutes of a customer-generated trouble ticket through MCI Customer Support.
MCI's Security team attempts to work hand-in-hand with customers to determine and implement the necessary steps to quickly mitigate the security threat. MCI says that it is the first and only service provider to develop and initially utilize and implement a set of effective anti-DoS network tools and techniques, aiming to enable its security team to quickly trace and stop potential attacks.
One of the first companies to take advantage of MCI's new SLA is Ask Jeeves Inc. As the Web's second most popular search engine, Ask Jeeves receives more than 19.5 million unique users monthly, and relies solely on its Internet presence to provide consumers with authoritative and fast ways to find relevant information to their everyday searches.
"MCI's new DoS SLA is an enormous step forward for the entire industry," says Dayne Sampson, vice-president of ICT for Ask Jeeves. "MCI has set the bar for other providers, as it commits to effectively responding to suspected DoS attacks within minutes of their start. As a company under daily attack, MCI represents a critical component in our Internet security defense -- enabling Ask Jeeves to seamlessly conduct business 24 hours a day."