New eCommerce player shakes-up NZ payments market

“New Zealand is one of the fastest growing e-commerce markets in the world."

Asia Pacific eCommerce payments provider eWAY has launched the first service in New Zealand that enables a retail store to set up online payments without talking to their bank.

eWAY’s New Zealand Merchant Services is a significant play for expansion across the country, which has been tested closely with Kiwi businesses Wise Advice, Just Another Fisherman and Debtor Daddy.

The company is already used by almost 900 local retailers and service providers and with the backing of New Zealand’s major banks, eWAY integrates with more than 400 shopping carts and thousands of third party applications used by Kiwi businesses.

The result? Local businesses can now instantly start accepting payments online from anyone anywhere in the world, and receive same-day funds settlement.

Merchants in New Zealand who have typically suffered from sub-par customer support due to timezones shut offs in global call centres, for the first time will be able to receive dedicated 24 hour, 365 day a year support — via new video chat, web chat, phone or email.

Matt Bullock, Founder and CEO of eWAY says launching Merchant Services would be a “game-changer” for the way New Zealand businesses conduct business online.

“New Zealand is one of the fastest growing e-commerce markets in the world,” Bullock says. “But the payments options available to merchants locally are not catering to the needs of growing businesses.

“We expanded to New Zealand because we knew within the current market environment, we could help local businesses sell more faster, provide better options to their customers, and make the whole process of getting online and managing an online business, easy.

“Merchant Services is extremely popular in other territories. More than 3000 merchants signed up in Australia within 12 months. It’s a much simpler, faster offering for online merchants. It removes the need to even speak to a bank to accept payments.

“We’re looking to replicate this model and help New Zealand businesses experience this growth, too.”

Having operated in Australia for 17 years, the launch of Merchant Services comes off the back of eWAY’s rapid expansion to Asia, the UK and soon the US.

At present, 18,000 online stores globally, and in Australia, processed one in every four dollars spent online.

Bullock is in New Zealand this week speaking to New Zealand businesses and attending local tech company Xero’s annual Conference Xerocon, given eWAY won the 2014 Xero add-on app of the year.

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