Unisys teams with ServiceNow to deliver improved Service Management solutions

“Many enterprises are embracing ServiceNow because it saves money and time in creating and delivering new services that are critical to their business.”

Unisys Corporation has become a global managed services partner to ServiceNow, the enterprise cloud company, to deliver integrated service management solutions for enterprise clients around the world.

Today’s digital businesses need personalised, on-demand, “always on” business and IT services to support their workers, partners and clients.

To meet the growing demand for those digital services, Unisys aims to provide new subscription-based service management solutions, integrated with the ServiceNow enterprise cloud platform, as part of the Unisys Edge Service Management offerings.

Unisys has also established a new ServiceNow services practice to assist clients in planning, implementing, optimising and managing ServiceNow solutions.

“Many enterprises are embracing ServiceNow because it saves money and time in creating and delivering new services that are critical to their business,” says Ron Frankenfield, president, Unisys Enterprise Solutions.

“These new services from Unisys combine our expertise in global service delivery with the benefits of ServiceNow to help clients make optimal use of their service management resources.”

The initiative opens growth opportunities for Unisys and ServiceNow with analysts estimating that the current size of the global market for service management solutions is around US$21 billion, with expected growth at a compound annual rate of 8.2 percent through 2017.

“Teaming with Unisys provides ServiceNow with key advantages in the service management marketplace,” says Tom Moore, vice president of Global Partners, ServiceNow.

“Unisys’ established global presence enables us to accelerate delivery of solutions to clients in the U.S., U.K., and the greater European and Asia Pacific markets.

“In addition, Unisys’ expansive suite of service management offerings extends the range of enterprise-wide solutions and business benefits we can deliver for ServiceNow clients.”

The new Unisys services practice will also provide a full complement of Edge Service Management advisory, implementation and optimisation services for the ServiceNow solutions, including process maturity assessment, service delivery design, legacy migration and ongoing platform management.

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