Why smart businesses are turning to tech when workers travel

Employers owe a duty of care to employees, which extends beyond the office to those who are travelling...

Employers owe a duty of care to employees, which extends beyond the office to those who are travelling.

While news like terrorism and air disasters get a lot of airplay, business travellers face many more mundane risks.

In light of this, Matt Goss, managing director A/NZ, Concur believes it is vital employers know where their travelling employees are at any given time.

“Business travellers can face inconveniences arising from simple bad luck such as lost luggage, missed connections or minor hire-car accidents," he says.

"Or they may suffer a health-related incident, be targeted by criminals or be injured due to airline turbulence.

"Regardless of the circumstances, employers must be able to find and communicate with their employees on the road. And they must be able to render assistance wherever possible."

According to Goss, smart businesses are turning to technology to help fulfil this duty of care and ensure workers’ safety.

For example, real-time risk assessments are key. So much so that Goss believes organisations should have a single view of every employee’s whereabouts and travel insurance, and a system that can guarantee instant communication with travellers.

“This means if issues come up they are instantly aware of the location and risk profile of every member of the team that may be affected," he adds.

"From there they can deliver urgent messages directly, authorise additional expenditure and increase credit card limits where required, and generally do whatever is needed to secure the employee’s safe return."

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