The Ministry of Social Development is looking at replacing its Unified Client View system.
UCV phase 2 allows frontline staff to maintain a common view of client information. This means that staff don’t have to access multiple screens to find the information they require.
It is a bespoke IT system based on Java technologies and an Oracle database, built by Hewlett-Packard. It went live in 2000, integrating with the core SWIFT platform.
An MSD spokesperson says the ministry is in the process of building a business case for retiring UCV11.
The business case will test the viability of the project, based on cost, time and business benefits,” the spokesperson says. “The business case, along with cost estimates, is targeted to be presented to the leadership team in March 2014.
“We will be in a position to discuss this in more detail at that time.”
An industry source says a replacement for UCV11 is likely to cost many millions of dollars.