Kiwi firm starts work on first US sites

Ten US IT managed services companies have opted to begin immediate implementation of the 'Stella' solution

Ken Davis, co-founder and executive director of Stella, a New Zealand-developed cloud-based knowledge management and collaboration solution provider, has returned from the IT Nation conference in Orlando Florida with a full order book.

According to Davis, 10 US IT managed services companies have opted to begin immediate implementation of the 'Stella' solution.

“We’re delighted with the enthusiastic response to Stella,” Davis says. “We’re particularly pleased that 10 customers want to move into implementation immediately. Work has already begun on the first two US sites, with these initial sites working with us to refine and blueprint our online implementation processes so we can quickly scale up to handle high implementation volumes going forward.

“The typical feedback we got from Stella demos was, ‘Wow, you guys clearly have an in-depth understanding of what IT service providers require from a real world perspective’. So now what we have to get absolutely right is the online on-boarding process. Stella is already supporting 10,000 end users at CodeBlue’s customer sites around New Zealand. Our challenge is to make the cloud provisioning of Stella to MSPs in multiple geographies as robust and seamless as it needs to be to service the projected sales volumes.”

Davis says that the conference response validated CodeBlue’s own market research and conversations with vendors such as Connectwise and Kaseya.

“IT managed services providers, of all sizes, are out in the market looking for a site documentation and knowledge-based solution which is in the cloud and fast and easy to implement. This is what MS’s of all sizes really need to increase service desk resolution rates, keep site documentation current, and have all of the customer information they need at their fingertips. MSPs need to have this level of sophistication to maintain profitable growth in a high competitive services market – and they know it.”

Stella is a cloud-based knowledge management and collaboration solution purpose-designed for IT managed services companies, particularly those using Kaseya, Connectwise and Autotask in their customer service platforms. Stella uses a Wiki framework to provide engineers and service desk staff with online access to each customer’s full site documentation and knowledge base. It includes sophisticated reporting tools, a customer self-service portal, and many other features designed to increase service quality while reducing service costs.

Launched worldwide this year, Stella is now supporting more than 100,000 users in New Zealand. Implementations are also underway in North America and Australia. Stella is a wholly-owned subsidiary of Accelerate Ltd, a privately-owned technology ‘incubator’ company whose investments include CodeBlue and Accelerate BPI, a cloud-based business process improvement company specialising in the IT managed services sector.

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