Oracle OpenWorld opens in San Francisco

Oracle OpenWorld has kicked off with most the Kiwi contingent out on the harbour.

Oracle OpenWorld has kicked off with most the Kiwi contingent out on the harbour distracted by the need to bring the Cup home. Meanwhile the programme has got going with reflections on the changes in the Oracle Partner Network over the last year.

The APAC thoughts from Mark Lewis showed a refreshing customer perspective, naming NZPost as an example of a cloud leader, having been a RightNow customer from the early days.

An interesting trend is the arrival into the partner network of non-technology consultancies like SapientNitro. It has the business and social competences already, and with the cloud can more easily expand into the tech side. This poses a threat and challenge to traditional tech providers who now need to get a firm grip on customer experience and other business imperatives.

Marks' advice to NZ companies thinking about making a transition is "start small, create the centre of excellence in your business around customer journey mapping, CX and voice of the customer and train your internal trainers to roll that culture change out".

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