Talent2 promises next teachers' pay will be delivered on time

Australian company contracted to provide Novopay teachers' payroll system apologises in media statement

The Australian company that provided the troubled Novopay teachers’ payroll system, Talent2, says in a media statement that it is confident the next payment period, paid on November 28, “will be delivered on time and within the standard expectations”.

“We acknowledge there will still be outstanding issues but we are committed to and seeing continuous improvement,” says group CEO John Rawlinson.

In what is essentially a lengthy mea culpa, Talent2 apologises for what it terms the inconvenience that payment disruptions and inaccuracies have had.

“Talent2, together with the ministry, have been working around the clock to resolve the issues surrounding this complex transaction, and we are both dedicated to providing extra support as required,” Rawlinson says.

All schools were being contacted from last Monday, and a specialist team from the ministry and Talent2 was calling every school to ensure they are supported at the year end and to get a full understanding of any other issues.

The solution pays around 100,000 education staff, and is managed by more than 150 Talent2 staff, supported by five local organisations, out of two delivery centres, in Christchurch and Wellington.

Rawlinson says that given the size and complexity of the implementation, there were inevitable teething issues during the transition period.

“For a payroll of this complexity, it is not unusual for a very small percentage of those being paid to have issues with their pay,” he says. “Nevertheless, Talent2 is confident the project is on track to efficiently and securely process future transactions and ensure staff are paid correctly, on time and with their personal details protected.”

He says Talent2 will provide further updates through the release of statements when appropriate.

In a Q and A attachment to the media statement, Talent2 responds to “what exactly are the errors and what caused them?”

The answer: “This is a complex implementation, certainly the largest payroll project in New Zealand, so it is natural for there to be some transition issues. The problems have come from some human errors in the pay centres, some technical problems and what would be considered normal change-related difficulties for users.

“There was significant training and support for the transition, and we are re-examining some of the content with the ministry to improve the effectiveness.

“For a payroll of this complexity, it is not unusual for a very small percentage of those being paid to have issues with their pay as per standard industry benchmarks.”

Talent2 says it has been silent about the issues till now because it was legally constrained by a contractual clause from making any public comment on the project’s status. This clause has been revoked.

4 Comments

Anonymous

1

After weeks of brush offs Talent 2 emerges and says that basically this is all normal. It's despite the fact that Talent 2 along with the Ministry have created a disaster hitherto unseen since INCIS which has disadvantaged one of our most important communities, teachers, and as a result our kids.

The State Services Commission, charged with monitoring our large Govt IT projects never saw it coming. That despite the fact that they spend millions of taxpayers dollars on "monitoring".

The government's IT Minister, a lawyer and sheep farmer by trade, is nowhere to be seen and all Chris Carter can do is express disappointment while Hekia Parata is busy closing down schools or privatising them.

The Government Chief Information Officer is also missing and yet they are responsible the direction Government takes. The title has about as much value as a set of mayoral chains. The overall strategy of DIA in Government IT is about as effective as a toothless Labrador. It barks every now and again and that's about it.

No one is in charge and no one is responsible. The disasters continue to mount. ACC, MSD, Housing, IRD, and all the others that are slightly below the surface. CIO's and government officials continue to spend all their time rewriting history and spinning what has to be a total failing of IT in government.

And still the lunches continue around town, vendors soothing IT government senior workers via strange backhanders. Dockside and Shed 5 make millions over "strategic lunches". Good IT workers leave the country while the poor fools left behind make bad decisions. Those with a negative view are ostracised.

Novopay is the tip of the iceberg and with several new programmes forming we are doomed to repeat the failures of the past.

Anonymous

2

No responsibility...

Head in Australian Sand

3

If these amateurs think they can recover from here, they're even more naive than they appear to be. The system is poked. Clearly. Good luck fixing it. And merry christmas to all the poor Talent2 employees and their sub-contractor cronies, who will no doubt have xmas leave cancelled and be working double-hard to try to fix it. Give up now, I say.

TESTER NZ

4

Rawlinson mentioned his system is blameless and its all the users faults . From the Australian financial Review ""It's not the software," he said. "That's actually largely for all intents and purposes working well.

Yet on the first day of go live they had this bug
"Travel does not show as kilometres but as either H (hours) or D (days) but the mileage entered is shown correctly"

And still recently
a bug that causes long or hyphenated names to appear twice in the payroll.

These are fundamental testing bugs unfortunately they will blame it on the NZ company that tested this who were ASS.....es.
( Wonder if this NZ company found these bugs)

For TALENT 2 those are brilliant software features so says the CEO who has no talent in software.

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