IBM New Zealand managing director Jennifer Moxon has written the following letter to the editor in response to the Computerworld editorial: Poor comms from IBM over outage, which was published in the February 25 print edition and posted online on Monday.
"On 18 February 2013, IBM New Zealand notified clients of an outage to New Zealand Virtual Server Services provided from our Auckland Datacentre in Highbrook. Let me emphasise that not all data centre clients were affected.
"The IBM team of local experts and global engineers worked around the clock and we spoke directly with clients at regular intervals to keep them updated until service was restored.
"Our forensic team still is conducting a thorough review to ensure that an issue like this does not reoccur. However, at this stage I can confirm that there was a hardware fault involving a storage unit used by New Zealand Virtual Server Services.
"To reinforce the direct conversations we have been having with our clients, IBM apologises to all who were impacted by this situation. As always, we remain committed to delivering high quality services to our New Zealand clients."
IBM New Zealand