Telco issued ACMA warning for TCP code breach

The ACMA found the telco did not have adequate security and storage procedures in place to protect the privacy of customers

The Australian Communications and Media Authority (ACMA) has issued a warning to Southern Cross Telco for contravening the Telecommunications Consumer Protection (TCP) code for emailing invoices to more than 1000 consumers who weren’t the account holder.

The telco informed the ACMA of the breach in January this year, with the ACMA finding it did not have adequate security and storage procedures in place to protect the privacy of customers.

The ACMA said the telco notified customers of the mistake and has taken action to prevent similar incidents happening.

Cellarmaster Wines Pty Limited has also paid a $110,000 fine for breaching the Spam Act, according to the ACMA.

An ACMA investigation found the company sent marketing messages to consumers which promoted its websites without an opt-out facility, with emails also sent to consumers who had previously opted out of its promotional material.

“This is simply a case where a business has failed to take sufficient care in managing its Spam Act responsibilities,” said Chris Chapman, ACMA chairman, in a statement.

The Spam Act 2003 requires all marketing emails to have an opt-out facility.

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Tags Southern Cross TelcoThe Australian Communications and Media Authority (ACMA)Telecommunications Consumer Protection (TCP) CodeSpam Act

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